Beschreibung
Role description:
We are seeking a highly skilled individual to expertly handle, process and/or forward client calls and partner enquiries, on various topics related to payment card transactions, in accordance with our work instructions.
Your tasks:
• Answer incoming calls and handling inquiries from customers and business partners in German, French, Italian and English
• Receive and process client complaints and issues related to payment cards
• Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty
• Ensure that all customer interactions and processes comply with internal quality standards and legal regulations
• Proactively find solutions for client complaints and escalating complex cases to the appropriate department
• Identify sales opportunities (selling and upselling) during interactions with the customers
Your profile:
• Commercial or tourism background
• Experience in customer service
• Good knowledge of Office package/ PC use
• Good communication skills
• Languages: Italian, German/Swiss German, French and English
• As first point of contact with customers, the following soft skills are needed: courtesy, empathy, customer orientation and ability to work in team
What do we offer?
• Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance
• Numerous benefits and incentives
• Well-being, motivational and team-building activities
Workplace: Pregassona and/or Wallisellen.
Please apply exclusively on the following link:
- Customer Service Advisor 100%: https://www.corner.ch/de/stellenangebote/?campaignId=86
- Customer Service Advisor 40%: https://www.corner.ch/en/work-with-us/?campaignId=87