Beschreibung
"Times New Roman";mso-bidi-font-family:"Times New Roman";mso-ansi-language:
EN-US">Are you passionate about delivering exceptional client service in the
financial sector? As a Client Services Specialist, you'll be the primary point
of contact for EMEA-based clients, handling settlement-related queries across
products, markets, entities, and trade statuses. You’ll play a key role in
ensuring smooth operations and building strong relationships between clients
and internal teams.
Responsibilities
- "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-ansi-language:
EN-US">Be the go-to contact for clients on all operational issues related
to trade settlement in European markets. - "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-ansi-language:
EN-US">Resolve and escalate matched and unmatched trades efficiently. - "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-ansi-language:
EN-US">Respond promptly to client inquiries and provide clear,
professional communication. - "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-ansi-language:
EN-US">Manage client fails reporting and associated risk (e.g., buy-in
notifications, settlement fines). - "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-ansi-language:
EN-US">Collaborate with internal departments to resolve issues and ensure
client satisfaction. - "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-ansi-language:
EN-US">Lead team activities including workflow allocation and 1:1
meetings. - "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-ansi-language:
EN-US">Investigate and resolve trade breaks. - "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-ansi-language:
EN-US">Contribute to ad hoc projects and industry initiatives.
Profile
- "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-ansi-language:
EN-US">Confidence and professionalism in client-facing interactions. - "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-ansi-language:
EN-US">Strong communication skills and the ability to present clearly to
various audiences. - "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-ansi-language:
EN-US">A proactive mindset with the ability to work independently and
manage your time effectively. - "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-ansi-language:
EN-US">Experience in client service, particularly in DMA and OTC
settlement. - "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-ansi-language:
EN-US">Solid understanding of operational risk, client money protection,
and funding. - "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-ansi-language:
EN-US">A collaborative spirit and openness to diverse perspectives. - "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-ansi-language:
EN-US">A drive to innovate and challenge the status quo. - "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-ansi-language:
EN-US">Commitment to continuous learning and adapting to evolving client
needs.
Benefits
- "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-ansi-language:
EN-US">Professional Growth: Work alongside experienced teams and gain
exposure to a wide range of financial products, markets, and operational
processes. - "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-ansi-language:
EN-US">Learning Culture: Stay up to date with industry developments and
participate in projects that shape the future of clearing and settlement. - "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-ansi-language:
EN-US">Collaborative Environment: Join a diverse and inclusive team that
values fresh ideas, open communication, and mutual support. - "Times New Roman";mso-bidi-font-family:"Times New Roman";mso-ansi-language:
EN-US">Global Exposure: Interact with clients and colleagues across
regions, gaining international experience and insights.
Contact information
In case of any doubt on this vacancy (ref.: JN -102025-865489), please contact Lora Odoni at +41 58 233 39 26.
About us
Adecco is the market leader for staffing solutions in Switzerland and worldwide. Every day, our teams in our 50 locations throughout Switzerland ensure the best match between candidates and clients in various professional fields and industries. Adecco Switzerland is part of the Adecco Group, the world’s leading talent advisory and solutions company. We believe in making the future work for everyone, and every day enable more than 3.5 million careers. We skill, develop, and hire talent in 60 countries, enabling organisations to embrace the future of work.