Beschreibung
Daily Plan and execute Day to Day Operation for the Front Desk including hotel standard procedures, check-in/out, housekeeping, supplies, cleanliness, guest satisfaction.
Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
Work alongside all other departments to ensure the smooth running of the day-to-day operations.
Be responsible for all day-to-day queries, complaints or problems that arise.
Monitor the front desk functions book and familiarize yourself with all updates & amendments.
Liaise daily with the Direct Manager to forecast the reservations on a weekly basis and plan accordingly.
Maximize financial opportunities and achieve pro-active up-selling environment throughout the property.
Carry out Duty shifts as required.
Conduct regular inspection, cleanliness, Health & Safety audits.
Promote a positive employee relations culture through effective communication and regular team meetings.
Qualifications
Degree in Hotel Management or Similar is required.
French Speaking is a must.
At least two years of experience in similar job role
Switzerland Hospitality Industry Experience is preferred.
Excellent verbal and written communication skills
Having Valid driver’s license is required