Descripción
## Company Description ##
Building the bank of tomorrow takes more than skills.
It means combining our differences to imagine, discuss, code, develop, test, learn- and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.
We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500-000 clients, through our performant and secured digital platforms.
Our +1000 employees work in a flexible way, without dress code and in multicultural teams.
By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment.
We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.
Are you all in? Don-t be shy, apply!
## Job Description ##
As a Service Desk Specialist in our IT Department, you will join a team where you will actively take charge of :
* Collaborators assistance for 1300 people in the HQ and branch offices
* Office applications (standard and business) including treatment, solving and follow-up of issues
**Your missions**
* Ensure telephony duties and reception of employees, according to Service Desk opening hours
* Provide support to PC users for workstation setup, peripherals, account access, network connectivity, printing services and Microsoft Office applications
* Perform initial troubleshooting and deliver timely solutions where possible; if the issue cannot be resolved, escalate it to the appropriate team
* Classify, process and document all requests and incidents in the ticketing system, ensuring proper follow-up with collaborators
* Contribute to the maintenance of the knowledge database with clear and practical solutions
* Record hardware movements (delivery and return of laptops, phones and peripherals) and keep related information up to date
## Qualifications ##
* Federal VET Diploma in IT (CFC/EFZ) or equivalent qualification
* First experience in IT Service Desk or IT Support environment
* Familiarity with Active Directory (Entra), Windows 10/11, Microsoft Office applications and standard ticketing systems (ideally Jira Service Desk)
* Strong service orientation, professional work ethic and attention to detail
* Good communication skills and ability to support non-technical users
* Team-oriented mindset combined with autonomy and willingness to learn
* Fluent in German and English; knowledge of French is an advantage