Descripción
Coming home to the Baur au Lac - where you experience a unique combination of hospitality and encounters at eye level. Our multicultural diversity is our strength, and our team is characterised by exceptional empathy and attention to detail.
As a passionate family business, we are committed to creating Baur au Lac moments for ourselves and our guests and exceeding expectations. We see ourselves as a talent factory that promotes personal development and creates an atmosphere in which everyone can develop individually.
As "passionate hosts and hostesses", we live appreciation and cordiality, which make our hotel unique. We endeavour to preserve the tradition and modernity of the Baur au Lac while at the same time shaping our future.
**It's all about people!**
We are looking for a motivated, committed and creative personality for a position as
# Telephone operator / Kiosk employee 60% - 80% #
#### Get to know the special spirit of Baur au Lac and become a member of our team. ####
## That's why you love this work: ##
* Professional answering and forwarding of incoming telephone calls according to the standards of a 5-star hotel
* Friendly, courteous provision of information to guests and external callers
* Accepting restaurant reservations
* Handling wake-up calls and forwarding guest information to relevant departments
* Support in emergencies by acting quickly and correctly according to emergency protocol
* Administrative activities
* Supervision of the in-house kiosk, including advising guests and selling products
## That's why this job is right for you: ##
* Completed vocational training in the hotel industry or comparable professional experience in guest service or telephone switchboard
* Excellent communication skills and a polite, professional manner both on the phone and at the kiosk
* Discretion, reliability and organizational skills
* Very good language skills in German and English; other languages an advantage
* Resilient, flexible, responsible and guest-oriented