Description
IT Global Network and Distributed Infrastructure Manager - Your future role?
As the IT Global Network and Distributed Infrastructure Manager in Vernier, you will deliver and evolve secure global network and distributed infrastructure services across 150+ sites worldwide, including headquarters, manufacturing plants, and branch offices.
You ensure that services meet agreed performance levels and needs while inspiring and directing a team of approximately 50 professionals, including Architects, Product Managers, Solution Engineers, Operations Managers and Analysts You will report to the Head of Infrastructure, Technologies & Operations.
Your main responsibilities:
Service operations
Partner with other IT leaders to increase and align IT service delivery for global operations and services evolution
Represent the services in scope in relevant governance committees
Accountable for the operations, ensuring resolution, communication and proper escalation of major outages or security incidents
Lead regular service performance and “customer” service reviews
Champion operational excellence by driving continuous improvement initiatives.
Vendor & Contract management
Manage suppliers' relationships and contracts
Manage relationship with external service providers at a global level to build trust and meet contractual obligations
Negotiate Service providers contracts extensions and evolution.
Security, Risk management & Business continuity
Enforce agreed security policies and ensure remediation of audit findings
Accountable for security processes execution including patch, vulnerability, and policy lifecycle management
Ensure Disaster Recovery plans are documented, tested and effective.
Service strategy
Contribute to the definition, assessment, and validation of service strategies.
People & Stakeholder Management
Develop diverse teams across multiple geographies
Define team priorities to meet business and operational goals
Build relationships with IT partners to ensure alignment of organisational priorities.
Budget Management
Develop investment plans for infrastructure projects
Manage associated budgets, track financial performance.
You have:
Master's Degree or equivalent in the field of Computer Science, Information Systems
10+ years in IT infrastructure and network leadership roles within multinational environments.
Track record in managing distributed teams and mission-critical global operations.
Demonstrated experience with vendor management and large outsourcing contracts.
Fluent English.
IT leadership expertise, with experience in implementing and managing complex, global technology landscapes,
Broad technical know-how across infrastructure, networking, enterprise applications,
Track record in delivering operational excellence for IT services in fast-paced environments,
Experience driving large outsourcing contracts,
Experience driving organisational change and technology transformation,
Contract negotiation and supplier management skills,
Operational service delivery management expertise,
Cybersecurity best practices, risk management, and planning expertise,
Proficiency in IT service management frameworks (e.g., ITIL),
Benefits you will Love:
Healthcare support
Career development opportunities
Paid Time Off and family leave
Retirement plan
Sport and leisure clubs
Company shop
Staff restaurant